Our products are usually delivered by Amazon Shipping within 4-7 business day after the order is placed.

Please note that Saturdays, Sundays and public holidays are not counted as working days.

Of course, in special circumstances (such as promotions, Christmas, etc.), delivery time may be longer, but we always strive to ensure that orders are processed quickly and smoothly.

Please allow 1-2 business daysto process your order.

We offer amazon shipping. Amazon shipping will be free on orders over $50

Please email novoovonails@gmail.com as soon as possible with your order number and list of items you would like to have removed and/or replaced with. Please note once an order has been fulfilled we can no longer make changes to it. Our fulfillment center processes orders quickly, but we’ll do our best to process

Please email novoovonails@gmail.com with your order number and full shipping address, including apartment/building numbers, as soon as possible to make changes to your shipping address. Please note once an order has been fulfilled we can no longer make changes to it. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

Please email novoovonails@gmail.com as soon as possible with your order number and list of items you would like to have removed and/or replaced with. Please note once an order has been fulfilled we can no longer make changes to it. Our fulfillment center processes orders quickly, but we’ll do our best to process.

If you would like to cancel an order please email novoovonails@gmail.com as soon as possible with your order number and request to cancel. Please note once an order has been fulfilled we can no longer cancel or make changes to it. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

You can view the status of your order on your Account page. To access your account page please click on the person-shaped icon located in the top right corner of https://novoovonails.com and log in. The status will update when you are charged for your order and again when your order has been scanned by the shipping carrier. 

You can use one code per product. If you’ve encountered two valid Static discount or gift card codes during your time shopping with us, please choose the one you want to use more. Gift card codes can apply with discount codes together.

Life’s busy, we get it! We're confident our products will give you time to relax, reset, and feel your best, but if for any reason you wish to return eligible, unopened, unused products purchased from https://novoovonails.com/ you may do so by shipping the goods back within 14-days of the delivery date.To set up your return please email novoovonails@gmail.com with your order number, reason for return, and the items you wish to return.Shipping costs are non-refundable and cannot be credited.Please note gift cards and mystery products are final sale and cannot be returned.

If you have received an incorrect product or a missing product, please contact our customer service center at novoovonails@gmail.com with your order number and take a picture of the product you received.