Payment Policy

Payment Policy

Effective Date: 1/1,2025
Applicability: This policy applies to all customers ("Customers") located in the United States purchasing goods or services from Novo Ovo Shenzhen Cosmetics Co.,Ltd. ("Company").

1. Accepted Payment Methods

We accept the following payment methods:

  • Online Payment Gateways: PayPal, Google Pay,Apple Pay,Visa,Mastercard,Maestro,American Express,JCB,Diners Club,Discover,UnionPay

2. Payment Terms

  • Immediate Payment: Full payment required at checkout for all orders.

3. Security & Compliance

  • All card payments are encrypted and processed by [Airwallex/PayPal].
  • We never store raw card data (PCI-DSS Level 1 compliant).
  • 3D Secure authentication may apply for fraud prevention.

4. Currency & Taxes

  • USD Only: Non-USD payments automatically converted (fees may apply).
  • Sales tax applied per U.S. state regulations.
  • Currency: USD only.

5. Refunds & Disputes

Refunds issued to original payment method within 7-10 business days.For more details, please refer to Return Policy

6. Policy Updates

We reserve the right to amend this policy with 30 days’ written notice.

7. Contact

Novo Ovo Shenzhen Cosmetics Co.,Ltd.
Email: novoovonails@gmail.com 

Phone: +8615853148356

Hours: 9:00 AM – 5:00 PM [ET/PT], Monday–Friday

Legal Disclaimer:
*This policy complies with federal U.S. regulations and major state laws (e.g., CA, NY, TX). Specific state late-fee caps (e.g., CA: 10% of balance) override standard terms where applicable.*